Receptionist Job in New Zealand
Receptionist Job in New Zealand is a front desk role at Quest Henderson in Auckland. The receptionist will greet guests, manage check-ins and check-outs, answer calls, handle reservations and payments, and respond to guest questions. The role also includes keeping guest records, managing emails, filing, data entry, and working with housekeeping and maintenance teams. Strong customer service, communication, computer, and multitasking skills are required. Previous hospitality or front desk experience is an advantage.
About the Job
Company Description
Quest Henderson is in a lively Auckland neighborhood. Guests have easy access to cafés, restaurants, and local bakeries. The area offers many dining options, including fusion food and health-focused choices. These places are within walking distance.
The area offers options for short and long stays. Quest Henderson aims to provide a comfortable and convenient place where guests can relax and explore the local community.
Role Description
The Front Desk Receptionist is an on-site role based at Quest Henderson in Auckland.
The receptionist will:
- Greet guests.
- Manage check-in and check-out.
- Answer phone calls.
- Respond to guest inquiries in a professional and polite way.
- Handle reservations.
- Process payments.
- Maintain guest records.
- Work with housekeeping and maintenance teams.
- Help ensure rooms and facilities meet company standards.
- Complete general clerical tasks.
- Manage filing and data entry.
- Manage emails.
- Provide guests with local information and recommendations.
- Keep the reception area welcoming and tidy.
- Provide efficient and friendly service.
Qualifications
- Strong customer service and communication skills.
- Ability to communicate professionally with guests and colleagues.
- Experience with receptionist duties, including check-ins, check-outs, reservations, and guest inquiries.
- Good phone etiquette and clerical skills.
- Ability to handle calls and emails.
- Ability to complete filing and basic data entry.
- Ability to manage several tasks and set priorities.
- Ability to remain calm in a busy hospitality environment.
- Basic computer skills, including reservation systems and office software.
- Previous hospitality or front desk experience is an advantage.
- Reliable and punctual.
- Able to work a consistent schedule, including weekends or evenings when required.
